REFUNDS & CANCELLATIONS POLICY

With respect to any claim that any of the Services were deficient, you must notify the Company within seven (7) calendar days, excluding Sunday’s and major holidays, following the Company’s performance of such Services. If you fail to give the Company written notice of such deficiency within such 7-day period, the Company will not be required to remedy such deficiency. Provided that you give Company notice in accordance with this paragraph, the Company agrees to use commercially reasonable efforts to remedy such deficiency and, in connection therewith, you agree to give the Company reasonable access to your Computer Systems and Devices covered by the Services, as well as access to your home or office premises if necessary to enable such efforts. If the Company, using commercially reasonable efforts, is unable to remedy any deficiency in Services provided, then the Company, in its sole discretion, may elect to issue you a refund for the deficiencies on Services provided, as specified in Limitation of liability. Notwithstanding the foregoing, the Company’s liability to you shall be limited as specified in this Agreement.

ROBUSTCX, in its sole discretion, may issue a full refund for clients who wish to cancel the transaction prior to a ROBUSTCX technician commencing the services. Partial refunds may be awarded to the client, at the company’s sole discretion, including but not limited to when the following conditions have been met – partial services have been provided prior to a written cancellation request being received, or if the company is unable to complete all of the services purchased.

Fees for prior months of Services are nonrefundable. If the Company is unable to remedy a deficiency in the Services pursuant to paragraph above the Company may elect to issue you a refund for the applicable deficiency based on the Services provided, in the Company’s sole discretion. If it is deemed that a refund is due, a credit will be issued to the credit card that was used to purchase Company’s Services.

All requests for refunds shall be made via a written notice to the RobustCX billing department at support@robustcx.com.  

 

MEMBERSHIP SERVICES

The services the subject of this Agreement consist of full access and use of our online remote PC support services platform provided through this Website (“Services”). “Services” as used throughout this Agreement shall collectively include services that are available on a one-time basis, for a fee (“Individual Services”); as well as subscription Services, which are an entitlement to more than one Service over a period of time, for a recurring fee (“Subscription Services”). We will use commercially reasonable efforts to answer your technology questions and resolve your technology problems for a fee as set forth in the Website or as estimated on the telephone, as applicable. We may provide certain portions of the Services via remote control session, online chat or e-mail, as we deem necessary in order to resolve your technical issue the subject of any portion of the Services at any time provided to You by us. We may set forth limits to the technology we support and certain Services may have minimum system requirements, as stated on our Website.

 

MEMBERSHIP TERM & AUTOMATIC RENEWAL

You agree to purchase a membership to access the Services You have elected to purchase through our Website on a paid basis under the terms set forth in this Agreement for the membership Term, unless you cancel this Agreement as set forth below, in which case this Agreement will terminate at 11:59 P.M. MST (GMT -7 hours) on the last day of the Trial Period (29 days). If you choose to purchase a membership, then the Term shall begin on 12:00 A.M. MST (GMT -7 hours) on the next day following the expiration of the Trial Period and this Agreement shall remain in full force and effect. If you decline to purchase a membership, we reserve the right to retain your Identity Information for the purpose of contacting you from time to time to provide information and to offer our products and services to you as more fully set forth in our Privacy Policy Consent Section below. Unless you have purchased a special or trial offer Subscription Service that specifically provides other terms for cancellation and/or refund, you may cancel any Subscription Service within seven (7) days following your purchase of the Subscription Service, by sending an email to support@robustcx.com. With the subject line “Cancellation.” Include your stated desire to cancel in the body of your email and reference the Services. Upon receipt of your email, we will send You written confirmation that this Agreement has been terminated and, upon such termination, we will not debit your credit card or other payment method. YOU AGREE THAT FAILURE TO CANCEL THIS AGREEMENT SHALL INDICATE YOUR IRREVOCABLE CONSENT AND AUTHORIZATION TO SUCH AUTOMATIC BILLING BY US. YOU AGREE THAT YOU HAVE BEEN GIVEN EVERY OPPORTUNITY TO REVIEW THE TERMS BEFORE PROVIDING YOUR BILLING INFORMATION.

The term of your use and access to any Subscription Service and your rights granted herein shall be for an initial term equal to the Subscription Service period you have elected to sign up for, as indicated by You during the check-out process on our Website (“Term”). The Term shall begin on and including the day You sign-up to receive the Services, unless otherwise stated in this Agreement, and ending on 11:59 p.m. MST (GMT-7 hours) on the final day of the Term. This Agreement shall be automatically renewed upon the same terms and conditions for successive terms equal to the same period as the initial Subscription Services period you have originally purchased (“Renewal Term”), unless this Agreement is canceled by You. Each Renewal Term shall begin on 12:00 a.m. MST (GMT-7 hours) on the day following the last day of the previous Term, or any subsequent Renewal Term.

 

PACKAGE FEES & PAYMENT AUTHORIZATION

If you purchase a paid membership, you agree to pay a membership fee each month or upon a one-time basis in order to access the Services, for the duration of the Term, pursuant to the package You select on our Website during the check-out process. Your credit card or other payment method You provide will be automatically charged in the applicable monthly membership amount or single charge for any Individual Services, in the amount stated on our Website at the time You have purchased such Services and have otherwise executed this Agreement, immediately after the expiration of the Term and upon the expiration of each subsequent Renewal Term, unless otherwise stated in this Agreement. YOU ACKNOWLEDGE AND AGREE THAT YOUR FAILURE TO CANCEL THIS AGREEMENT BEFORE THE END OF THE TERM OR ANY SUBSEQUENT RENEWAL TERM WILL RESULT IN AUTOMATIC CHARGES TO YOUR CREDIT/DEBIT CARD OR OTHER PAYMENT METHOD YOU HAVE PROVIDED FOR THE TOTAL AMOUNTS DUE AND UPON THE TIME(S) DUE AS STATED UNDER THE TERMS OF THIS AGREEMENT. YOU AGREE THAT FAILURE TO CANCEL THIS AGREEMENT SHALL INDICATE YOUR IRREVOCABLE CONSENT AND AUTHORIZATION TO SUCH AUTOMATIC, RECURRING BILLING BY US. YOU AGREE THAT YOU HAVE BEEN GIVEN EVERY OPPORTUNITY TO REVIEW THESE TERMS BEFORE PROVIDING YOUR BILLING INFORMATION. By providing your credit card, debit card, PayPal, bank account information or any other billing information,you hereby authorize us to charge all fees and any other amounts due under this Agreement according to the terms of this Agreement. We are not responsible for pricing, typographical, or other errors in any offer or price stated on this Website or this Agreement and we reserve the right to cancel any memberships/subscriptions arising from such errors. We also reserve the right to cancel any sale made to you if we determine that there were inaccuracies in any description or information contained on this Website regarding the Services.

Your ability to access and use the Services may require the payment of third party fees and charges (including but not limited to fees and charges such as telephone toll charges, airtime charges or Internet service provider fees, or fees or taxes imposed on Internet services, including any sales or use taxes, by governmental agencies). You are responsible for paying all such fees, charges and taxes. We are not responsible for any equipment you may need to be able to access or use the Website or the Services.

 

ADDITIONAL USER FEES

Depending on the Services purchased by You, any Services provided by us for each additional user and/or Computer System and Device may incur separate and additional fees as identified on documentation (including, without limitation, documentation provided via email) provided by us, from time to time, and/or set forth on the Company’s Website, and You agree to pay the same.

 

GENERAL TERMINATION & REFUNDS

You may terminate this Agreement before the expiration of the Term (or any applicable renewal term) for any reason, or for no reason, by sending an email to support@robustcx.com with the subject line “Cancellation.” Include your stated desire to cancel in the body of your email and reference the Services. Upon receipt of your email, we will send You written confirmation that this Agreement has been terminated and, upon such termination, this Agreement will terminate and we will stop debiting your credit card or other payment method. You may request that we provide to You a refund for any amounts previously billed to you, provided such request is made by you within 7 days from the date you have subscribed to receive any Services and further provided that such Services, or any portion thereof, have not been rendered by us. Once any portion of the Services have been rendered, that portion of the Services is non-refundable. However, we will refund to You a prorated amount of any charges previously billed representing the amount of the portion of Services not yet rendered by us. Once services are rendered they are non-refundable. If you cancel this Agreement at any time before payment of any remaining fees due for the then current Term or period covering the cancellation date, we shall debit your credit card or other payment method after cancellation for this final charge in full and You shall remain liable for all remaining fees required to be paid during the Term. In the event this Agreement is terminated, such termination shall be effective beginning at 12:00 a.m. MST (GMT-7 hours) the day following the date You send email notice to us. Notwithstanding, If you fail to accept an update or amendment of this Agreement (as described in this Agreement), this Agreement shall automatically terminate.

If you choose to terminate your membership, the terms of this Agreement regarding any Content you have uploaded remain applicable. Content that you have posted to the Website, other than Content that has been published, may not be deleted or retired as a result of your termination. We will retain any of your Identity Information only for so long as is reasonably required to fulfill the purposes for which it was collected, but data retained in backups will be removed only as the backups are purged in the normal course of our backup procedures. You acknowledge that the Company is not obligated to provide a copy of your Content or data to You or to any third party, and that upon termination or expiration of this Agreement for any reason, the Company may purge your Content from its servers without notice to You.

We may terminate this Agreement at any time in our sole discretion and terminate your use and access of our Website prior to the end of the Term by sending you a notice of termination to the e-mail address included in your log-in information (which notice shall be effective upon being sent by us) if: i) You violate or breach one or more provisions of this Agreement; or ii) we determine in our sole and exclusive judgment that terminating your access to our Website is advisable for security reasons, to protect us from liability, or to maintain the continued normal uninterrupted operation of our Website and/or the Services; or iii) if, in our sole discretion, we deem that You are abusing the Services by exceeding the level of use reasonably expected from a single account. Upon the termination or expiration of your account or this Agreement for any reason, your right to use the Services and your access to the Services (including any Content you submit) shall immediately terminate, and you must immediately return any materials, software, etc. provided to You by the Company, to the extent applicable. In the event of such termination or suspension, You will not be entitled to a refund of any prepaid fees for any of the Services, regardless whether the same have been rendered by us or not.

 

REFUND POLICY FOR MEMBERSHIP SERVICES

Membership fees for prior months of services/membership are nonrefundable. If the Company is unable to remedy a deficiency, a refund for the claim will be based on the Services provided at the Company’s sole discretion. To cancel your membership service with RobustCX you must give a 30 day written notice to terminate the service.

 

TERMINATING YOUR MEMBERSHIP

We are very proud of the services we provide.  Before making a final decision to terminate your membership with us, please contact our office personally so we may visit about your experience with our Company.  Our continual goal is to make RobustCX the leader in our industry and your feedback is imperative.  We will do everything possible to correct or improve our services to you.

 

You can terminate RobustCX services at any time. Simply call us and our Customer Service team will guide you through the process.

TO CONTACT CUSTOMER SERVICE, CALL 888-729-9077 or Email support@robustcx.com.