This Privacy and Communications Policy (“Policy”) is effective as of 09-01-2016 and applies to both general visitors of our website and users of our online remote PC support services.
This Policy sets forth how RobustCX LLC, a limited liability company organized under the laws of Utah, USA (“we” or “us”), collects and uses the information provided to us and certain other information that we automatically collect through your access and use of www.robustcx (“Website”) and through your use of our online remote PC support services (“Services”). “Services” as used throughout this Agreement shall collectively include services that are available on a one-time basis, for a fee (“Individual Services”); as well as subscription services, which are an entitlement to more than one Service over a period of time, for a recurring fee (“Subscription Services”), or through any communications between you and us. YOU ACKNOWLEDGE AND AGREE THAT BY USING ANY PORTION OF THIS WEBSITE OR BY USING OUR ONLINE REMOTE PC SERVICE OFFERED THROUGH THIS WEBSITE, SUCH USE SHALL INDICATE THAT YOU HAVE READ, UNDERSTAND AND THAT YOU AGREE TO OUR COLLECTION AND USE OF THE INFORMATION PROVIDED BY YOU OR AUTOMATICALLY COLLECTED BY US, AS SET FORTH IN THIS POLICY.
If you have any general questions or concerns about this Policy, you may contact us by sending an email with your questions, comments or concerns to email@example.com.
HOW WE COLLECT YOUR PERSONAL INFORMATION
There are a variety of ways in which you may submit certain personal information (personally identifiable information) on this Website. We collect the following specific items of personal information (collectively “Identity Information”) that you submit through your use of this Website: your first and last name, your phone number, your email address and including mobile numbers of any users of our Services.
When you register to access and use our Services offered through our Website, you will be asked to provide your Identity Information including your first and last name and your email. We collect this information and use it as set forth in the remainder of this Policy. You will also be asked to create and provide a user name consisting of your email and a unique password each time you log-in to access any restricted portions of this Website and we collect and store this information on our database.
We may also ask that you provide certain demographic information to us through your use of this Website, which may include your age, gender, ethnicity, profession and/or level of education (collectively “Demographic Information”). We reserve the right to collect any Demographic Information you submit to this Website. We will generally use this information internally to assist us analyze the profiles of who our Website users are and our web traffic in general. We also use, share and/or disclose this information in association with your Identity Information as stated in the remainder of this Policy.
PERSONAL INFORMATION FOR CHILDREN UNDER 13
Children under the age of 13 are expressly prohibited from submitting or posting any Identity Information on this Website. We do not knowingly collect information from children under the age of 13 and do not intend that any materials contained on this Website are directed to or targeted towards children under the age of 13. If it does come to our attention that any child under the age of 13 has submitted any personal information to this Website, we will delete all such information that we have collected immediately. If you are a parent or guardian and you discover that your child under the age of 13 has submitted any of his or her Identity Information without your permission or consent, we will remove the information immediately upon your request. All requests should be made by email and sent to firstname.lastname@example.org. Please include your child’s name and a description of the type of information you think he or she may have submitted to this Website.
When you provide any Identity Information through any form contained on this Website, including in order to contact us, we collect and store this information. We use your email or any other Identity Information you provide as expressly set forth in this Policy.
We reserve the right to collect certain information from your mobile device through any mobile application that may be offered through this website, from time to time, that you may download to such device, which may include physical device location information such as your phone’s zip code, Demographic Information such as age and gender, the unique device ID number and/or any application use data which is used by our business for internal analysis and research purposes. We also collect and store use information regarding your use of any application you download to your mobile device, such as how frequently you use the application, how much time you spend on the application, where you spend time on the application, etc. We do this for internal analysis and research in order to enhance the application or offer additional applications. We also use this information as expressly stated in this Policy.
REMOTE PC USER INFORMATION COLLECTION
WE COLLECT AND STORE CERTAIN INFORMATION SUBMITTED DURING ANY REMOTE ONLINE PC SESSION CONDUCTED WITH YOU IN CONNECTION WITH OUR SERVICES INCLUDING, WITHOUT LIMITATION, IDENTITY INFORMATION, AND YOUR PC HOME SERVICE RECORDS. We share this information with third-party service professionals in order to respond to your Service needs. When You provide us with any of your Identity Information, You consent to being contacted by us and by our service professionals and providers via phone, fax, email, mail or other reasonable means, at any of your contact numbers or addresses, even if You are listed on any federal, state, provincial or other applicable “Do Not Call” list, in order that we may provide the Services to You, to reasonably address matters pertaining to your account or for other purposes related to your service request or related to our business. WE ALSO BACK-UP AND STORE ALL OF YOUR COMPUTER FILES AND DOCUMENTS ONLINE IN OUR CLOUD BASED STORAGE. WE KEEP THIS DATA DURING THE TIME WE PERFORM ANY SERVICES FOR YOU IN ORDER TO PROPERLY ASSIST YOU AND WE WILL DELETE ALL SUCH DATA UPON YOUR WRITTEN REQUEST THAT WE DO SO, OR UPON THE TERMINATION OF THE TERMS OF SERVICE YOU ENTER INTO WITH US, WHICHEVER COMES FIRST. We shall have no responsibility whatsoever to store your computer files or documents and you agree that you shall not rely on us for such purposes.
We may, but have no obligation to, monitor and record any telephone calls and online sessions with you for purposes of improving customer service, internal training and internal market research. Such recording may be done by us by devices embedded in your computer, or by stand-alone devices such as your mobile device. The laws of some jurisdictions require the giving of notice to, or receipt of consent from, individuals prior to intercepting, monitoring and/or recording their communications. In addition, U.S. and E.U. laws and the laws of some other jurisdictions restrict collection, storage and use of Identity Information and use of other information automatically collected using cookies and similar data collection tools without disclosing such collection and use to you. When you participate in a remote online PC session, you are responsible for any information that is visible to our employees, agents or any Service Provider during such session. WE HAVE NO CONTROL OVER, AND SHALL HAVE NO LIABILITY TO YOU WHATSOEVER FOR, WHETHER AND IN WHAT MANNER ANY OF OUR AFFILIATED THIRD PARTY SERVICES PROVIDERS USE ANY OF YOUR IDENTITY INFORMATION, CONTENT OR ANY OTHER INFORMATION OR MATERIALS YOU PROVIDE/DISPLAY THROUGH ANY COMPUTER SYSTEMS AND DEVICES YOU OWN, CONTROL OR OPERATE THAT YOU GIVE US ACCESS TO IN CONNECTION WITH THE SERVICES.
HOW WE AUTOMATICALLY COLLECT NON-PERSONAL INFORMATION
When you access our Website, we collect and store certain non-personally identifying information sent automatically by your browser using standard web server logs and automatic data collection tools such as direct and third-party cookies and web beacons. This information includes your IP address, which may tell us your general location information such as your country and sometimes your city, state and/or zip code, the domain name from which you access our Website, your browser type and language, the pages you access, the date and time you access pages on our Website and your operating system version. We also may determine what technology is available through your browser in order to provide you with the most appropriate version of any of our web pages. For example, we may determine that you have installed a version of Flash, and we will then send you the appropriate Flash version of the web page rather than an HTML page. We may also use this information to redirect you to a different version of our Website if you are accessing our Website through a mobile or similar device.
We may collect device-specific information about your mobile and other devices such as the type of device you are using, any unique device identifiers, mobile network information including phone numbers, device model, manufacturer, screen resolution, device capabilities, service provider, preferred user language and your page views. We do this to help us determine which aspects of the website work best for mobile traffic and which mobile marketing campaigns work best for the business, including mobile advertising, mobile search marketing, text campaigns, and desktop promotion of mobile sites and services.
OUR USE OF “COOKIES” AND OTHER DATA COLLECTION TOOLS
We may monitor your use of this Website through the use of any automatic data collection tools, such as cookies, beacons, tags, local shared objects such as Flash LSO and HTML5 and scripts, and you consent to our use of these tools when you use and access our Website. When you use our Services as a paid subscriber, we use session cookies and/or other automatic data collection tools to identify and recognize your browser as a previous visitor to our Website in order to save your log-in information and any account/user preferences that may have been set by you. We may, along with our marketing partners, affiliates, analytics providers, or customer support providers use these technologies to analyze trends, administer the website, tracking your movements around the website, and to gather demographic information about our user-base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
We use both session cookies, which do not stay on your browser after you exit this Website, and persistent cookies, which remain on your computer until you delete them or they expire. We reserve the right to monitor your use of this Website through the use of any automatic data collection tools at all times and you consent to our use of these tools when you use and access our Website. You can elect to turn off all cookies and web beacons through your browser settings. However, if you elect to do so, there may be some features of our Website that will not be available to you and some of our Website pages may not display properly. The cookies shall only be used to obtain non-personal information to improve your online experience. No other information is stored in these cookies.
OUR USE OF THIRD-PARTY COOKIES
We may use third-party cookies and other tracking tools to track whether or not you have visited our website by clicking on any links contained on one or more of any Facebook fan pages/posts we operate. We collect and store this information for internal analysis only.
We allow third parties advertisers, advertising services and ad agencies to collect certain Information (e.g., the pages you visit, and which links you click, which ads you see and click on, and the categories of search terms you enter) through cookies, web beacons, and other technologies. This is done in an effort to understand your interests and deliver you advertisements that are relevant to your interests. In addition, we may work with third parties to help us track the ads that are delivered to you and to analyze the effectiveness of advertising on our Website. The information practices of these third parties are not covered under this Policy.
We may place ads on third-party websites belonging to any of our cross-marketing partners, affiliates or advertising partners, etc. We collect and store information regarding which of these websites you visit by using cookies and similar detection tools that identify you uniquely. Each time you visit our site, we use a code or pixel that drops an anonymous browser cookie. Later, when you browse the Internet, the cookie will let our ad retargeting provider know when to serve ads to you, ensuring that our ads are served to only to people who have previously visited our site.
OUR OPT-OUT POLICY
We have created mechanisms to provide you with the ability to both control the information that you submit through your use of this Website and from opt-out of receiving the following l over your information:
Cookies. Many web browsers automatically accept cookies, but most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. If you choose to disable cookies, please note that some parts of our site may not function as effectively or may be considerably slower.
Information and Offers. If, at any time after registering for information or ordering our Services, you change your mind about receiving any information from us or about our use of information submitted by you, you can opt-out by emailing us your request at email@example.com. If you would like to opt-out of marketing or promotional emails, please either click “unsubscribe” in the body of the email communication, or send an email to support@robustcx to be removed.
Targeted Advertising. If You do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by sending us an email stating your request to support@robustcx with the words “Information Opt-out” in the subject line . For this opt-out to function, you must have your browser set to accept browser cookies. We do not control third parties’ collection or use of your information to serve Interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website. Once we receive your request, we will immediately cease sharing your information in the manner stated above.
California Resident Privacy Rights: California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of their personal information to third parties for their direct marketing purposes. California law also allows California residents to opt-out of having this information disclosed. If you are a California resident and desire to make such a request, please contact firstname.lastname@example.org. Please include the words “California Privacy Disclosure Request” in the subject line.
LINKING OR BUNDLING YOUR INFORMATION
We may combine or link your Identity Information with any Website Use Information, Demographic Information or any other information we automatically collect from you (“Linked Information”).
HOW WE USE AND SHARE YOUR PERSONAL INFORMATION
PROMOTIONAL & INFORMATION USE OF EMAILS
We use the e-mail address provided by our registered users to send periodic promotional e-mails to you about our services and products, any new or upcoming products or otherwise related to any products or services we sell, but only if you have elected to receive such email communications from us. We also use the email addresses of users of our Service as part of the user’s login information and to send general information and important updates and notices to our users regarding their accounts.
We use third party service providers to provide services and/or products to us necessary for hosting or operating this Website. These third-party service providers may include, but are not limited to, payment processors such as PayPal and/or video services such as Vimeo, website/server host providers, email host providers and other third-party website application providers. In the course of providing these services and/or products to us, such third parties may sometimes have limited access to information collected on this Website, including some of your IP address and/or some of your Identity information. This limited access is incidental to the services being provided by such third parties and no permission or consent is granted by us for any third party provider to use or disclose this information in any manner whatsoever other than as necessary to provide the applicable service to us. We may also share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website or performing background checks of service professionals. We may also release information to collection and/or credit agencies for past due Service Professional accounts. These service providers may have access to personal information needed to perform their functions.
We share our files and some Identity Information we collect through this Website directly with third party independent contractors that we retain to provide customer support and other administrative services on our behalf. We contract such third parties for the limited purpose of assisting us operate this Website and/or provide support or administrative services in conjunction with any products or services that we may offer through this Website from time to time. This limited access is incidental to the services being provided by such third party contractors and no permission or consent is granted by us to use or disclose this information in any manner whatsoever, other than as necessary to provide the applicable services to us. We require that our independent contractors commit to uphold the privacy of any Identity Information or other information regarding our Website visitors or customers that we may share with them. We require that each of our contractors agree not to use or disclose any Identity Information or any other information relating to the services we provide, which may be disclosed to or shared with these parties during the course of their duties to us, except as absolutely necessary to perform their duties to us.
When you are referred to us via a third party marketing affiliate, we may share your email address, and other information that you provide, to such marketing affiliate.
When you make purchases, reservations or engage in promotions offered through our website or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your email address and other information to that merchant.
We match your information and service request against our list of service professionals. When you submit a service request through our website, you consent to our providing your personal information and request to the service professionals we match with your request. Sharing this information with service professionals allows them to contact you using the e-mail address or other contact information you provided. In addition, we have other approved contractual partners that fulfill service requests, or that utilize their own service professionals to supplement our network, and we share your information with them in order to attempt to provide the services requested. If using our services pursuant to a membership with one of our partners, RobustCX may share your service request activity information with such partner.
DIRECT MAIL PARTNERS
From time to time we may share our postal mailing list with selected providers of goods and services that may be of interest to you.
CROSS-MARKETING & ADVERTISING PARTNERS & AD NETWORKS
From time to time, we may decide to provide your Linked Information, Demographic Information, past purchase or order history information in association with some of your Identity Information, such as your past purchase amounts, that we collect and associate with any of your Identity Information, or certain Identity Information by itself, such as your email address, with other businesses or organizations whose website content, products or services we think may appeal to our users or that they may find useful. These third parties may include certain cross-marketing partners or advertising partners or certain ad networks that may send promotional emails to you from time to time about their products or services or show you targeted ads when you visit our Website.
We share any Demographic Information, device location information, mobile application Use Information and/or unique phone identifiers we collect from mobile devices through mobile applications we offer through this Website to various ad networks. Sometimes, we share application use data linked to visitors through their unique device ID numbers that we have collected through your use of any mobile applications we offer through this Website with ad networks. When we collect contacts lists from visitors mobile devices through mobile applications, this information may be shared by us with ad networks, including any names, numbers or email addresses of contained in such contacts lists.
THIRD-PARTY ADVERTISEMENTS DISCLAIMER
We may display third party ads using Google AdSense or a similar third-party ad provider and such advertising is provided by and controlled by Google. We do not choose which ads are displayed. Each time someone clicks on one of the ads presented by Google, we receive a small payment on a pay-per-click basis. In all cases, an advertisement does not imply any form of endorsement, recommendation or guarantee by us and we make no guarantee of the quality, appropriateness or nature of the products or services being advertised. You agree that any purchase or use by you of products or services through any third party.
DO WE SELL YOUR INFORMATION?
We make every effort to respect your privacy and we will never sell, license or disclose any of your Identity Information, by itself or bundled with any website Use Information or other information that we collect to any third parties for any purpose not expressly set forth in this Policy, without your express written consent.
We may disclose certain Identity information if: i) requested via a subpoena, court order, or local, state, federal or international law enforcement request to release any such information; or ii) in order to investigate and help prevent security threats, fraud or other malicious activity; or iii) to protect our rights or protect our property, or any or the rights of our customers or other third parties.
When you visit this Website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, notices and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If you send us an email communication, call us or send a written correspondence for any reason, we may create a file and store your email and other Identity Information specific to you. We generally will maintain a record and keep notes of all communications with you. All messages transmitted by you on this Website or to us shall not be treated as confidential and shall be deemed to be accessible to the general public. You should not transmit any communications or correspondences to us that you intend only the intended recipient(s) read. Notice is hereby given that all messages or electronic data transmitted onto this Website can and may be read by us, regardless of whether we are the intended recipient of any such message(s).
EXTERNAL LINKS DISCLAIMER
SOCIAL MEDIA FEATURES AND WIDGETS
HOW WE PROTECT YOUR INFORMATION
We use reasonable, industry standard security measures to protect all Identity Information and billing information you provide. For instance, when you provide any credit card or other billing or shipping information through our checkout process, we encrypt that information during transmission using Secure Sockets Layer (SSL) encryption. We make no guarantee, warranty or representation that your credit card or other billing information, or any other information you provide through this Website, will remain secure at all times from any illegal or unauthorized access of the information by third parties. We shall not, under any circumstances, be held responsible or liable for information or transmissions that are accessed by third parties illegally or without authorization through this Website and/or network. We will report any unauthorized access of your information promptly upon discovery, and we will use our best efforts to remedy any security vulnerability that contributed to the unauthorized access.
INFORMATION STORAGE AND INTERNATIONAL TRANSFER
Any Identity information and all other information which we collect on this Website will be stored and processed in our servers located in the United States. If you reside outside the United States, you consent to the collection, transfer, storage and processing of any information from your country to the United States.
CHANGES TO THIS POLICY
If we decide at any time to change this Policy, we will revise the effective revision date posted at the top of this Policy. If we make significant changes to this Policy, We may also notify you by other means, such as sending an email to you and/or posting a notice somewhere prominently on our home page and/or notifying you the next time you access this Website. Failure to opt-out after receiving notice and following the opt-out instructions contained in the notice shall be deemed to be your assent to any such changes.
HOW TO UPDATE, CHANGE OR VIEW YOUR PERSONALLY IDENTIFIABLE INFORMATION
If you would like to request any changes or updates to any Identity Information you have provided to us, or if you would like to view any information we have collected from your use of this Website, please contact us and request the same by sending an email to: email@example.com. Please include the words “Personal Information Request.” If you make any information requests, we will require that you provide proof of your identity, which may include providing us with a copy of a driver’s license, social security card and/or birth certificate. We also reserve the right to require that you sign and provide us with a notarized affidavit verifying your identity before we update or release any information to you.
Upon any acquisition, merger, sale or other change of control of our business/organization, we reserve the right to transfer any Identity information you have submitted to this Website as part of the property owned by us to our successor resulting from such merger, acquisition, sale, etc. In the event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, We reserve the right to transfer your Identity Information to protect any of the our rights or as required by law.